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it's a good thing we care

Welcome to our customer care page! Here you can find answers to commonly asked questions, as well as information on our return policy, shipping options.

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Have any questions or concerns ? We’re always ready to help! Fill out the contact form below or send us an email at hello@naturelycool.com.

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FAQs

1. What is your return policy?

We accept returns on unworn apparel within 30 days of purchase, and customers are responsible for the return shipping fees.

2. How long does it take for my order to be delivered?

Our apparel is made to order and typically takes 7-10 business days to be shipped.

3. What are your delivery options?

We offer USPS Priority Mail as our standard shipping method for online orders, which typically takes 2-3  additional business days for delivery.

4. Do you offer international shipping?

Unfortunately, we currently do not offer international delivery for our apparel.

5. How can I track my order?

To track your online clothing purchase, you can find the tracking number on the order confirmation page or in the order confirmation email sent to your inbox. Simply copy the tracking number and paste it into the carrier's website or app to see the status of your package and expected delivery date.

6. What should I do if there is an issue with my order?

f you have an issue with your order, please email us at hello@naturelycool.com as soon as possible so we can address and fix the problem for you.

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